Return & Refund Policy

1. Shipping Information

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  Free Shipping: All wall clocks are eligible for free shipping within the United States.
  
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  Order Cut-off Time: Orders placed before 6:00 PM (China Standard Time, GMT+8 – Shanghai) will be processed the same day whenever possible.
  
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  Processing Time: Orders are typically processed and shipped within 1–3 business days.
  
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  Business Days: Monday to Friday (excluding public holidays).
  
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  Estimated Delivery Time:
  
  
  For all U.S. destinations: 2–6 business days after shipment.
  
  
  

2. Return & Refund Policy

We offer a 30-day return and refund service to ensure customer satisfaction.
If your product is defective, does not match the description, or is the wrong size, please contact us within 30 days of receiving your order.

📦 Defective or Damaged Products

If your item arrives damaged or defective, please record the evidence (photos or videos) within 3 days of delivery and contact our customer service.
We will review the information and provide a free exchange or refund depending on the situation.

🔁 Exchange Policy

We accept exchanges for:

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  Products damaged during shipping
  
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  Product quality issues
  

Please contact us before sending the item back. Exchanges without prior contact may not be processed.

⚠️ Return Conditions

Please note that we cannot accept returns or exchanges under the following conditions:

1. 
   Damage caused by improper use, negligence, or accident.
   
2. 
   Normal wear, scratches, or aesthetic changes due to use.
   
3. 
   Unauthorized repairs or modifications.
   
4. 
   Damage caused by fire, water, or natural disasters.
   

We will assess whether the issue is a product defect based on the evidence you provide.

💳 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.

🎁 Promotional or Discounted Items

If you return only part of an order that was part of a promotion or discount offer, the offer will be void.
The full original price will apply to the remaining items.

3. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our support team within 30 days after receiving your order:

📩 Email: constantplanet.clock@gmail.com
🕒 Response Time: We typically reply within 24–48 hours.

Please include:

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  Your order number
  
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  A clear description of the issue
  
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  Supporting photos or videos (if applicable)
  

We will evaluate your request and provide the most suitable solution.