Shipping Info
Orders are expected to ship within 3 days after placement. If you have not received a shipping notification after the specified time, please contact our customer service.
Shipping Time: Orders are expected to ship within 3 days of placement.
If you haven't received a shipping notification after this time, please contact our customer service.
Logistics Delivery Time: Estimated delivery time is 10-15 days.
After shipment, you can view the logistics provider and tracking number in your order. We use international air and sea freight to ensure your order is delivered as quickly as possible.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Shipping Costs:
Shipping - Free shipping on orders over $25
Customs Duties - Please note that your order may be subject to additional customs duties due to varying customs policies in each destination country.
Refund & Return
🌟We provide 30 days to return and refund service. If the product is defective, does not match the description, or is the wrong size, please contact us.
📌 In addition, we provide a free exchange service for new products due to logistics damage or product quality problems within 3 days. Please record the evidence when you receive the package so that you can file an appeal.
📌 If you do not contact us before making a return, you run the risk of not receiving your refund or exchange.Items that offer a promotion, the return policy is as follows: If you return only part of your purchase, the offer will be void. Full price will then apply.
📌 Please note that we will reject the following return and exchange appeals due to man-made damage or irresistible factors:
1. Failure or damage caused by improper use/carelessness.
2. Aesthetic changes that occur during use (scratches, wear).
3. Failure or damage caused by unjustifiable repair or modification.
4. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.
We will judge whether it is a defect of the product itself based on the proof you provide, and provide the service of return and refund. You can contact us through the official website or customer service Email within 30 days after the order arrives, and attach your order number and return or refund instructions. We will make the most appropriate treatment based on the information you provide.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We offer customization services, allowing you to design your own bespoke wall clock and add a touch of style to any setting. You can easily create a stunning custom wall clock by printing artwork, logos, unique patterns, or photographs. To help you better realize your design concepts, we offer a variety of dial styles and exquisite designs for you to choose from.
→Click here to customize your bespoke wall clock.
Other
You can contact us through our Contact Page! We will be happy to assist you.
