Shipping Info
Shipping Information
1. Free Shipping in the United States
We are pleased to offer free standard shipping for all wall clock orders delivered within the United States.
No minimum purchase is required — shipping is completely on us.
2. Order Cut-Off & Processing Time
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Order Cut-off Time: Orders placed before 6:00 PM (China Standard Time, GMT+8 – Shanghai) will be processed on the same day whenever possible.
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Processing Time: We process and ship orders within 1–3 business days after payment confirmation.
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Business Days: Monday through Friday (excluding weekends and public holidays).
You will receive an email confirmation once your order has been shipped, including tracking details.
3. Shipping Time & Delivery
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Shipping Days: Monday to Friday (excluding holidays).
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Estimated Delivery Time (U.S. destinations):
🕒 2–6 business days after dispatch.
Please note that delivery times may vary slightly due to weather, customs, or courier delays beyond our control.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your package directly through the carrier’s website or via the tracking link provided in the email.
5. Shipping Destinations
Currently, we offer shipping to:
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The United States (Free shipping)
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Selected international destinations — shipping costs will be calculated at checkout if available.
If your region is not listed, please contact us before placing your order.
6. Shipping Delays
While we always strive to deliver your package on time, occasional delays may occur due to factors beyond our control, such as:
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Customs clearance delays
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Severe weather conditions
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High seasonal order volumes (e.g., holidays)
If your package appears delayed, please contact our support team for assistance.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at constantplanet.clock@gmail.com within 3 days of receipt.
We will work with the carrier to locate or replace your order as quickly as possible.
8. Wrong Address Disclaimer
Please double-check your shipping information before completing checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding your shipment or delivery, please reach out to our support team:
📧 Email: constantplanet.clock@gmail.com
🕒 Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (CST, GMT+8 – Shanghai)
